When the community quarantine was imposed in March 2020, some have asked why BPO and customer experience (CX) companies were still operating. What do they do that was considered a necessity, even during a pandemic? How did these companies adjust to adapt new ways of working? Sure, many Filipinos are employed by the industry, but [ ]
Monday 1 March 2021
manilatimes - 9 days ago
Digital customer experience becomes vital
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